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Software FAQs

  1. Are you HIPAA compliant?
  2. I've resubmitted the same claim many times and I still haven't gotten paid... should I send it again?
  3. What do I do when I get "Your connection to Cortex is not available"?
  4. Can the program be installed on a network?
  5. Can I send crossover claims with the Electronic Biller?
  6. How do I attach a CMN to the HCFA 1500 Form?
  7. How do I know my claims went through?
  8. How do I see the reports from Medicare and other insurance companies?
  9. I called Medicare and they insist that they never received my claims. What should I do?
  10. Which CMNs are supported by the Electronic Biller?

Are you HIPAA compliant?

Yes. We are HIPAA compliant.

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I've resubmitted the same claim many times and I still haven't gotten paid... should I send it again?

You should not send it again. Instead, please check your Insurance Reports to make sure there are no rejections for that claim. If there are any rejections, please correct them before resubmitting the claim. If there are no rejections for this claim, please call Cortex EDI.

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What do I do when I get "Your connection to Cortex is not available"?

Check your Internet connection and retry in 10 minutes.

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Can the program be installed on a network?

Yes, but please call Cortex EDI for assistance with this.

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Can I send crossover claims with the Electronic Biller?

Yes. With the Electronic Biller, you can send crossover claims to all Medigap companies that are listed in the list Medigap Companies (OCNA).

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How do I attach a CMN to the HCFA 1500 Form?

Click on the Add New Claims Quick Button, then click on the form name in the drop down list and choose the CMN that you want to add. After completing and saving the CMN, the Link to Form table will display. Double-click the claim you want to attach the CMN to. Currently, only Medicare/DME accepts CMNs electronically.

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How do I know my claims went through?

After sending the claims, click on the confirmation button on your Send Claims screen. This is a confirmation from Cortex EDI that the claims were received. Two to three days after submission, you will have reports available from Medicare and most other insurance companies with Accepted and Rejected claims.

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How do I see the reports from Medicare and other insurance companies?

When you send claims, the new reports will automatically be downloaded to your PC. To view these reports, click on the Go to Insurance Reports Quick Button, and the list of the reports will be displayed on your screen in date order. To view a report, double-click on it. If you want to download your reports without sending claims, click on Send/Receive, then Receive reports and click Start. Reports are only updated once a day.

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I called Medicare and they insist that they never received my claims. What should I do?

When a claim (or CMN) is rejected for any reason, Medicare does not keep record of those claims. All rejected claims Must be resubmitted in order to be processed by Medicare. When calling Medicare for a question about a claim, refer to the CCN (Claim Control Number) for that claim (a rejected claim will Not have a CCN).

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Which CMNs are supported by the Electronic Biller?

We support all CMNs (Certificates of Medical Necessity) required by Medicare.

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